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Greater Boston Systems,Boston

Greater-Boston Systems

E-Com FAQ

What is the difference between an adequate and superior web based merchant store?

I have a web site and sell my products on the Internet. How can I start selling my products using E-Commerce?

I don't have a web site, but interested in selling my products on Internet through E-Commerce.How can I start selling my products on the Internet?

What is an on-line / real-time transaction? How can I enable my web site to have real-time transactions?

What will my web page look like?

What do I need to be a Internet Merchant, will I need to buy a new computer or special equipment?

What is a Merchant account and how do I get it?

What are the costs involved in getting a Merchant Account?

Do I need to have to have my own web hosting account?

How does a digital certificate provide security to my customers purchasing products from my web site?

How long will it take for me to set up my web site so that I can start selling my products?

How do I buy the E-Commerce software?

What basic features and options the E-Commerce software will provide me?

How do I know how many customers came and bought from my web site?

Can I get statistics about my web site, like number of hits per day etc.?

If a customer returns my product, how can I issue refunds?

	Digital Services Payment - Click Here The E-Commerce product is tightly integrated with Windows server and Microsoft IIS server . It uses ASP(Active Server Pages) and ActiveX components and is easily installable on the Windows server.It is a revolutionary product that helps business to leverage Information Technology solutions to conventional shopping. The E-Commerce product enables web site business owners summary reports of daily transactions, overall statistics, administration mode access to query inventory and allows easy updates.
Smart Merchant^TM is a dynamic browser-based storefront development and BackOffice management system that gives small businesses access an array of simple to utilize e-commerce tools. Smart Merchant has a complete set of simple to use web browser based tools to simplify the process of building your store. The browser-based administration interface provides access to an array of more sophisticated tools to maintain your catalog and grow your business. Product merchandising, order fulfillment and Email promotions and real time On-Demand Reports are just some of the features. Smart Merchant three-tier architecture ensures that as you grow your e-commerce hosting will grow with you!
Powered by Windows 2000 server and Microsoft SQL Server database to provide high-bandwidth enterprise solutions.


	What is the difference between an adequate and superior web based merchant store? A superior web based Merchant Store is placed on the national Tier-1 fiber optic network backbone for very high speed connectivity. It provides real time on-demand reports and an easy to use web browser based BackOffice utility to administer your products.An adequate web sites provides just a shopping cart and no real time on-demand reports.


	I have a web site and sell my products on the Internet. How can I start selling my products using E-Commerce? We can provide you E-Commerce shopping cart software with real time on-line transaction processing that will enable you to sell your products on the Internet. Our software product runs on Windows 2000 and uses SQL Server database. We provide complete web hosting and server maintenance for a small monthly fee. We recommend transfer your web site to our servers which provide fast performance and easy integration to our E-Commerce software


	I don't have a web site, but interested in selling my products on Internet through E-Commerce.How can I start selling my products on the Internet? We design a web site specially suited for you needs and integrate our E-Commerce software with it. Our servers are Windows 2000 high performance servers and utilize SQL Server database. We provide complete web hosting and server maintenance for a small monthly fee.


	What is an on-line / real-time transaction? How can I enable my web site to have real-time transactions? An on-line real time transaction credits a purchase from a customer account and debits it into your bank account instantly. We as a partner of VeriSign enable your web site with our E-Commerce software to do real time on-line transactions.


	What will my web page look like? We design a web site that specifically addresses your needs. We start with a web template and add your graphics. Our E-Commerce software will be integrated on your site to sell your products on the internet.


	What do I need to be a Internet Merchant, will I need to buy a new computer or special equipment? First, you need to have a Merchant Account. We help you in getting a Merchant Account through our various Merchant Account Services partners. Alternately, your bank may also provide you a Merchant Account. Your Merchant Account will provide you with an Account Id and Terminal Id, which are used to instantly deposit the money from each transaction into your bank account. Second, you need to have a Domain Name registered for your company. If you don't already have a domain name, we will help you get the name of your choice (provided it is available) registered and host it on our servers.Lastly, you need to have a Digital Certificate which is essential to protect your customer's personal information. We partner with VeriSign to provide this service. You will NOT need to buy a new computer or other specialized equipment. We host your web site on our own hardware and servers. We provide total solutions in terms of hardware, software, networking, transaction processing etc. However, you will need a computer to access your web site to get reports and update your products.


	Do I need to have to have my own domain, web hosting account? Yes. It provides you the security and safety to operate as an Internet Merchant.


	What is a Merchant account and how do I get it? Merchant account identifies your company name as a unique merchant, one that can accept credit cards for all or any type of transactions. This gives you the ability to accept customer credit cards and debit cards on the Internet and instantly debit that purchase amount to your bank account. It will also allow you to do refunds, voids, cancellations, and manual transactions. We help you in getting a Merchant Account through our various Merchant Account Services partners. Alternately, your bank can also provide you a Merchant Account. What are the costs involved in getting a Merchant Account? Every Merchant Account has the following costs associated with it. Merchant Account Setup Fee by the Merchant Account Services or your bank - prices vary from $199 to $1000.00. Monthly transaction fees based on per transaction - it ranges from 25cents to 50 cents per transaction. A fixed percentage rate for credit cards per month - for example, 2.5%-4.5% for VISA cards. Monthly transaction statement fees - for example, $25 to $30 per month. Some Merchant Account providers may also require some deposit and/or withhold up to 5% of your total transaction amount.


	How does a digital certificate provide security to my customers purchasing products from my web site? Secure Digital Certificates are installed on your web site that provide 128-bit encryption for data that flows through your web site. All data that is sent via your web site by on-line / real time transactions are encrypted. Your customers will have the peace of mind that their data will be safely transmitted over the Internet. This technology is called SSL and your web site will be enabled with a special secure access mechanism through https Internet protocol.


	How long will it take for me to set up my web site so that I can start selling my products? It will take approximately two to three weeks to start selling your product on the Internet. This is due to getting documentation of your company records for installing Digital Certificate on your web site. Also, the time varies based on the web site design your approve, bank account setup and obtaining Merchant Account setup.


	How do I buy the E-Commerce software? The E-Commerce software is licensed to use on your web site. We install and maintain the software. Any upgrades to the E-Commerce software will be notified to you by either by email or by regular US postal mail. You have the option to buy the E-Commerce suite of products based on our requirements.


	What basic features and options the E-Commerce software will provide me? The E-Commerce package consists of four Software Suites of products and available as - 1. The Basic package has Customer Registration, Shopping Cart, Phone Card PIN issue module, Merchant administration utility . 2. The Plus package adds Product Catalog and multiple product categories to the Basic package. 3. The Premium package includes the Back Office module and Basic package� * Back Office module has enhance reporting, Admin Buy and E-mail Promotions features. 4. The Premium Plus package includes the Back Office module and the Plus package .


	How do I know how many customers came and bought from my web site? Our E-Commerce software provides you on-demand reports of all transactions. It serves you as a book keeping and accounting document. Inventory management and product status are part of the E-Commerce software package. An up to the minute real time on demand report gives you complete details of customer purchase. All of these reports can be accessed from anywhere through a web browser.


	Can I get statistics about my web site, like number of hits per day etc.? Yes. We provide you a special tool to monitor your web site usage and traffic


	If a customer returns my product, how can I issue refunds? We provide a web browser based Merchant administration utility that can handle refunds and voids. The tool will also allow you to do manual transactions.